As of 01 July 2017

General

The products in Nordic Swan Living web store are sold by Nordic Swan Living Oy (Finnish VAT id 2821280-6). We sell our products globally to individuals over 18 years of age. The prices in the web store include VAT. We reserve all rights to alter the prices and postal charges.

Ordering

The products are mainly ordered via Internet from address www.nordicswanliving.com shopping basket.

All the orders are confirmed by e-mail. Order confirmation E-mail contains the information of the ordered products, the product prices and the shipping fee. In order to get the order confirmation mail customer needs to fill the e-mail address information when requested to do so.

By submitting the order customer agrees to terms and conditions that are available with each order summary.

Order confirmation

We will send an order confirmation which includes following:

  • payment reference information
  • our bank account information
  • total fee

Customer is able to check and return the order by creating a private user account in our web store.

Methods of payment

Our goal is to provide safe and reliable payment methods for your shopping experience. Our current payment methods are presented below.

Paytrail

Paytrail Plc (2122839-7) is a payment collecting service provider and an authorized payment institution that works in cooperation with Finnish bank and credit institutions. Paytrail Plc (or Paytrail Oyj) is shown as the payment recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. Payments are made securely through the Paytrail-website.

The accepted payment methods via Paytrail are:

Credit or debit cards: Visa, Visa Electron, MasterCard, Diners Club, American Express and JCB
Finnish online bank payments such as: Nordea, Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, POP Pankki, Säästöpankki and Oma Säästöpankki.

Collecting service providers contant info:

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä

y-tunnus: 2122839-7

Puhelin: 0207 181830

www.paytrail.com

In case of any product reclamations we kindly ask you to contact the vendor directly.

Paypal

In order to use PayPal payment method, you must have a personal PayPal account from which the money transfer is done. Once you have registered and entered your credit card details, you can shop online with just few clicks. Read more about PayPal on PayPal’s website.

Delivery time

After receiving your payment, we will deliver the ordered goods as soon as possible. If the ordered product is temporarily out of stock, the delivery time will be 4-8 weeks.

Delivery and shipping charges

Delivery fee consists of packing and shipping. After selecting the form of payment and shipping, you will be able to see the delivery charges. We will ship your order as a package delivery to the nearest available postal service office. For additional fee we will deliver your order straight to the sending address submitted to our web store.

Change and return policy

The customer has a 14 day transfer and return right under the Finnish Consumer Protection Act. The right to return applies only to unused and merchantable goods in the original packaging.

Go to your closest Posti and return the package. Just mention that you want to do a customer return to Nordic Swan Living Oy with the customer return id 648832.

Customer Return ID: 648832

Attach the following information when returning goods:

  • your customer number, your name, address and phone number
  • copy of the Nordic Swan Living order confirmation sent to you upon ordering or order information

Return address:

Nordic Swan Living Oy

Karhunkaatajantie 22A

FI-00800 Helsinki

+358503010229

We will not accept returns more than 14 days after delivery. When the return is received and accepted, a refund will be made to the original payment method.

It is the customers obligation to make sure to pick up the package on time. If a parcel is not picked up from the pick-up point the parcel will be returned to us and a refund of the order will be made and a fee of 15,00€ is deducted from the refund amount.

Problems with shipping and defected products

If the product has been lost during transport, damaged or the wrong product is delivered to the customer, without further delay the customer must notify the error at [email protected] or by mail:

Nordic Swan Living Oy

Karhunkaatajantie 22A

00800 Helsinki

Notice of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package has been damaged in the mail/shipping, the shipping service provider must be notified immediately when receiving the goods.

More

We reserve the right to change our delivery terms. The customer must check with the terms of delivery in advance.

Nordic Swan Living handles all customer information in complete confidentiality and utmost care.
Nordic Swan Living undertakes not to disclose customer information to a third party.