Controller

Nordic Swan Living Oy
Ryynimyllynkatu 1 00920 Helsinki
+358 (0) 50 3010 229
[email protected]

Purposes for the processing

We process personal data based on customer relations. For example, we process personal data to deliver orders or to communicate with our customers. The processing is based on customer contracts, legal obligations or our legitimate interest to maintain customer relations.

We process personal data of our VIP customers to inform about current issues based on consent or our legitimate interest to maintain customer relations. We use MailChimp-service for this purpose. You withdraw your consent or object to processing by cancelling VIP customer subscription here.

The provision of our web services, the statistical analysis of their use, and advertising based use of them is based on consent or our legitimate interest to develop our business to serve our customers. We also process personal information related to use of web services to comply with legal obligations.

If you submit a request to use data subject’s rights, we will store the request and actions related to it to comply with our legal obligation for accountability.

We do not use automated decision-making in processing of personal data.

Categories of personal data concerned

We process personal data that we primarily receive directly from our customers. This data includes:

  • customer’s contact information
  • information about orders
  • online identifiers and information about the use of our web services

The customer information marked as required is necessary to enter into a contract.

Storage period

We retain personal only for the period that they are relevant. The storage period is primarily based on legal obligations related to accounting being approximately 7 years.

Recipients of the personal data

Personal data is processed by our employees. We disclose or transfer personal data when required by the purpose of processing to following partners:

  • technical providers of web services
  • logistics companies
  • MailChimp-service
  • analytics and marketing partners, like Facebook and Google
  • accounting related service providers

Personal data transfers to third countries are only done for recipients that meet relevant safeguards.

The rights of the data subject

Data subject has right to access, rectification, erasure, restriction on processing, objection to processing and portability if certain criterion is met. The data subject also has right to withdraw consent at any time and right to lodge a complaint with a supervisory authority.

Send us a written request if you wish to exercise your rights. Identification of the data subject is required to process the request. We retain information related to requests for data subject’s rights for two years.